Refund policy

EveryCrossStitch 30-Day Satisfaction Guarantee

At EveryCrossStitch, we want you to be absolutely delighted with your new stitching project. If your kit isn't quite what you expected, you have 30 days from the date of delivery to request a return or exchange.

What’s Covered

  • ✅ Full Refunds: Unopened and unused kits, with all embroidery floss, Aida fabric, and pattern charts fully intact in their original packaging.

  • ✅ Hassle-Free Exchanges: Received the wrong design or fabric count (e.g., 14CT instead of 11CT)? We will swap it out for the correct item at no extra cost to you.

  • ✅ Partial Refunds: Evaluated on a case-by-case basis for opened kits with minor, verifiable issues.

Return Conditions To ensure your return is processed smoothly, please make sure:

  • You contact us within 30 days of receiving your order at service@everycrossstitch.com.

  • You can provide your original order number or receipt.

  • All kit components (needles, threads, fabric, and instructions) are securely packed in the original condition.

Please Note: Customers are responsible for return shipping costs unless the return is a result of our error (such as shipping the wrong pattern).

How the Process Works

  1. Initiate your return: Email our support team within the 30-day window to start the process.

  2. Get authorized: We will review your request and provide our return address (and a prepaid label if the error was ours) within 24 business hours.

  3. Pack and ship: Send the items back to us securely.

  4. Receive your refund: Once we receive and inspect your returned kit, your refund will be processed within 3-5 business days.

Refund Methods Approved refunds will be issued back to your original payment method (Credit Card or PayPal). Please allow 5-10 business days for your bank or credit card company to post the transaction to your account.

Non-Returnable Items

  • ❌ Custom Cross Stitch Kits: Because these patterns are uniquely charted from your personal photos, they cannot be resold.

  • ❌ Clearance Items: Any items explicitly marked as "Final Sale" or "Non-Returnable."

  • ❌ Used Materials: Kits where threads have been cut, fabric has been stitched on, or items damaged due to improper care.

Missing Floss or Defective Materials? If you open your kit and find a misprinted chart, flawed fabric, or are missing specific thread colors, please email us immediately at service@everycrossstitch.com with your order number and clear photos of the issue. We will ship the replacement materials to you completely free of charge within 24 hours—no need to return the original item!