Privacy Policy

Effective Date: March 2026

At EveryCrossStitch, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and share your personal information when you visit or make a purchase from www.everycrossstitch.com (the "Site").

1. Information We Collect When you visit the Site, we automatically collect certain information about your device to help us optimize our mobile and desktop experience. When you make a purchase, we collect specific information necessary to fulfill your order.

  • Order Information: Your name, billing address, shipping address, payment information (including credit card numbers or PayPal details), email address, and phone number.

  • Device Information: Information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. We also track how you interact with our Site to improve your browsing experience.

2. How We Use Your Information We use the Order Information we collect generally to fulfill any orders placed through the Site (including processing your payment, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this information to:

  • Communicate with you about your cross-stitch order or customer service inquiries.

  • Screen our orders for potential risk or fraud.

  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our new patterns, kits, or special offers.

3. Sharing Your Personal Information We share your Personal Information with trusted third parties to help us use your Personal Information, as described above.

  • We use e-commerce platforms and payment gateways (like Stripe or PayPal) to power our online store securely.

  • We share your shipping details with our trusted logistics partners to deliver your packages promptly.

  • We may also share your Personal Information to comply with applicable laws and regulations, or to protect our lawful rights.

4. Your Rights (GDPR & CCPA) If you are a resident of Europe (including Germany) or the United States, you have specific rights regarding your personal data:

  • The right to access: You have the right to request a copy of the personal information we hold about you.

  • The right to correction: You can ask us to correct any inaccurate or incomplete information.

  • The right to deletion: You can ask us to erase your personal information from our systems. If you would like to exercise any of these rights, please contact us at the email address below.

5. Data Retention When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

6. Changes to This Policy We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

7. Contact Us For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at service@everycrossstitch.com.